Resident Hub
The Resident Hub is your central resource for everything to residency managed by Sagareus Property Management.
Move In Guide
Welcome to Sagareus
Move-In Checklist
Complete these steps before or on your move-in day.
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Log in to your Resident Portal Pay rent, submit requests, and view documents
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Set up utilities in your name See Utilities section below for providers and instructions
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Submit Proof of Renter's Insurance Required by your lease agreement
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Complete move-in inspection with Leasing Agent Document property condition with photos
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Set up Automatic Rent Payments Via EFT through your Resident Portal (recommended)
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Download Resident Portal App For easy maintenance request submission
RESIDENT PORTAL
Your Resident Portal
Pay rent, submit maintenance requests, view lease documents, and communicate with the management team, all in one place. Available on web and mobile app, your portal is the fastest way to get things done. Set up autopay, track request status, and access everything you need 24/7.
UTILITIES
Service Providers
Water and wastewater services for the Lynnwood and south Snohomish County area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
City-operated water and sewer utility serving Bainbridge Island.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
City of Bothell water utility serving residents within city limits.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
City of Bremerton water, sewer, and stormwater utility services.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
King County Water District No. 49 providing water service in the Burien area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water service for properties within the City of Burien service area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Municipal water and sewer services for the City of Des Moines, Washington.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
City-operated water and wastewater utility serving Enumclaw residents.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water, sewer, and solid waste services for the City of Everett.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer services in Federal Way, provided through Lakehaven Water and Sewer District.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Municipal water and sewer utility for properties within Gig Harbor city limits.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer utility billing for properties within the City of Kent.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer services for the City of Lakewood through Lakewood Water District and Pierce County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Municipal water and sewer utility for the City of Lynnwood.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water service for Maple Valley properties, served by Cedar River Water and Sewer District or Covington Water District.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer services for the City of Milton, Washington.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer services for properties within the City of Pacific.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Municipal water and sewer utility serving the City of Puyallup.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and wastewater utility billing for properties in the City of Renton.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer utility services for properties in the City of SeaTac.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and wastewater services for properties in Shoreline, Washington.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer utility services for the City of Tukwila.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer service for portions of Newcastle, Renton, and unincorporated King County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Public water district serving the Covington and Maple Valley area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water district serving the Snohomish area in south Snohomish County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Public water district serving parts of Kent, Des Moines, and SeaTac.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
King County Department of Natural Resources and Parks regional sewer services.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Regional wastewater collection and treatment for King County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer district serving Federal Way and surrounding areas.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water service for the Lake Tapps community in Pierce County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Sewer service for the Midway area between Kent and Des Moines.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Public water district serving areas of Shoreline and Lake Forest Park.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Wastewater management district serving the Shoreline area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer district serving the Sammamish Plateau area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer district serving the Silver Lake area near Bothell and Everett.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water and sewer district serving parts of Kent, Renton, and Covington.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Sewer district serving Burien, Normandy Park, and surrounding areas.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Water service for the Spanaway community in Pierce County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Municipal electric (Tacoma Power) and water (Tacoma Water) service for the Tacoma area.
Visit mytpu.org or call (253) 502-8600 to start electric and water service. You will need your move-in date and service address.
Water service division of Tacoma Public Utilities serving the greater Tacoma area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Sewer district serving the Tukwila and south Seattle area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Private water company serving Gig Harbor and other communities in Washington.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
King County Water District No. 20 providing water service in the Burien area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Public water district serving the Woodinville area in King County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Garbage and recycling collection for the City of Bothell, provided by Recology.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Garbage and recycling collection service, now operating as Recology CleanScapes.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Garbage collection and recycling services in the Seattle area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Garbage, recycling, and composting collection throughout King County.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Residential and commercial garbage collection serving Everett and surrounding areas.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Locally owned garbage, recycling, and yard waste collection serving Edmonds and surrounding areas.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Waste collection, transfer, and recycling services across Washington state.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
National garbage, recycling, and yard waste collection with extensive Puget Sound coverage.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Garbage and recycling collection serving Fircrest, University Place, and Tacoma areas.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Municipal electric utility serving Seattle, Shoreline, Lake Forest Park, Burien, SeaTac, and Tukwila.
Visit seattle.gov/city-light or call (206) 684-3000 to start service. You will need your move-in date and service address. Allow 1-2 business days for activation.
Water, sewer, and garbage services for properties within Seattle city limits.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Public utility district providing electricity to Snohomish County and Camano Island.
Visit snopud.com or call (425) 783-1000 to start service. You will need your move-in date and service address. Allow 2-3 business days for activation.
Septic pumping, inspections, and minor repairs serving Pierce and Thurston County areas.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Septic services for King, Pierce, Snohomish, and Thurston counties.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Septic maintenance and inspection services in the Snohomish County area.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Septic tank pumping and maintenance services in the Puget Sound region.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Heating oil delivery serving Auburn, Shelton, and the greater Puget Sound region.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Utility submetering and billing service for multifamily properties.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Electric and natural gas service for most of the Puget Sound region.
Visit pse.com or call (888) 225-5773 to start service. You will need your move-in date and the service address. Allow 2-3 business days for activation.
National garbage and recycling provider with extensive service across the Puget Sound region.
Bill received and paid by Sagareus, added to resident ledger. Copies of bills available upon request via resident portal or email mgmt@sagareus.com.
Rent Payment
- Rent is due on the 1st of each month.
- Late Fees are applied on the 6th of each month.
Electronic Funds Transfer (EFT) – Best Option
- No additional fees
- Pay securely through your Resident Portal
- Option to set up automatic payments
- No risk of lost or delayed payments
Credit or Debit Card
- Pay through your Resident Portal
- Fees apply: $20 flat fee + 2.5% of total payment
- Auto-pay option available
You may drop off your rent payment to our office using the secure mailbox on-site.
Please ensure your payment is clearly labeled with your name and unit address.
Location
Sagareus Group LLC
2265 116th Ave NE #200-8
Bellevue, WA 98004
Drop Box
Black mailbox labeled “Sagareus” near the front door.
Please ensure your payment is clearly labeled with your name and unit address.
Mail check or money order to:
Sagareus Group LLC
2265 116th Ave NE #200-8
Bellevue, WA 98004
Need Help? We're Here.
Reach our customer service team by phone, text, or email.
Late Rent
Service Providers
Residents who are late paying rent are automatically enrolled in our Eviction Prevention Program. Our goal is to work with residents to prevent a formal eviction.
Residents have 3 options to resolve outstanding balance and prevent eviction.
If your late rent is a one-time occurrence, please complete the Outstanding Balance Resolution Form with an estimated date by which you will pay your outstanding balance in full.
- If the full balance is paid on or before this date, Sagareus will waive the late fee for the first occurrence.
- Log into your Resident Portal to view current balance.
- If you are concerned that paying in full will make next month’s rent late, a Payment Plan may be a better option.
If you can stay current on rent while making payments toward your outstanding balance, Sagareus will work with you to establish a payment plan.
To request a payment plan, please complete the Outstanding Balance Resolution Form.
Payment Plan Terms
- The outstanding balance will be divided into a minimum of 10 equal monthly payments or greater, until the balance is paid in full.
- Payments are due on the third Friday of each month.
- Residents must sign a Payment Plan Agreement to enroll.
- If a resident fails to make a scheduled payment or does not stay current on rent, the agreement will be canceled. At that point, the remaining options to avoid eviction are:
- Paying the balance in full, or
- Vacating the property
If you are unsure when you will be able to pay your outstanding balance, you may choose to terminate your lease and vacate the property.
This option allows you to:
- Maintain a positive rental reference from Sagareus for future housing opportunities.
- Apply your security deposit toward your outstanding balance.
- Reduce monthly costs while you work to stabilize your financial situation.
Terms for early termination are negotiable and considered on a case-by-case basis.
To request early termination, please complete the Outstanding Balance Resolution Form with your estimated move-out date. Sagareus Manager will contact you to discuss your options and provide a formal termination agreement.
Outstanding Balance Resolution Form
Your information is secure and never shared with third parties.
Maintenance + Inspections
Need Help? We're Here.
Reach our customer service team by phone, text, or email.
Contact Sagareus via Resident Portal, Email, Call or Text.
For fastest resolution, please include:
- A full description of the issue
- Photos of the affected area or item
Bad Example: "Sink is leaking"
Good Example: "Downstairs bathroom sink is leaking from the faucet. There is a constant, slow drip even when turned off."
Why: This allows our team to dispatch the correct vendor with the correct tools and materials.
For urgent issues, please call or text for the fastest possible response.
Urgent maintenance issues include:
- Active flooding or major water leak
- No heat in winter
- Fire hazards (e.g., broken heater, stove, oven, or exposed wires)
- Security issues (e.g., broken exterior locks or windows)
- Food storage/cooking issues (e.g., broken refrigerator or stovetop)
- No hot water / broken water heater
- Active rodent infestation
Standard issues include:
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Small leaks / drips
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Running toilets
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Broken interior door knobs
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Malfunctioning appliances
For standard issues, please submit via online portal or email to keep lines open for urgent issues.
Lease, Roommates & Pets
Lease, Roommates & Pets
Initiate with a request through your Resident Portal with the subject line "Roommate Change Request" or email mgmt@sagareus.com.
Adding a Roommate
Please include:
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Full name of incoming roommate
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Date they will begin occupancy
Incoming roommate must:
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Submit a rental application [HERE]
Removing a Roommate
Please include:
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Full name of exiting roommate
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Date they will vacate the property
Roommate Addendum
Once approved, a Roommate Addendum will be prepared; All current tenants must sign the Addendum for the change to be processed.
Security Deposit & Last Month’s Rent
Security deposit and last month’s rent remain with the property.
Tenants are responsible for handling any reimbursement arrangements between themselves. Sagareus does not facilitate exchanges between roommates.
Seattle Residents
Immediate family members are automatically approved
Change in Occupancy Fee
A one-time $200 Change in Occupancy Administrative Fee applies to Roommate Addendum.
Seattle Residents are exempt from fee
To update your pet status, please either submit a General request through your Resident Portal with the subject line "Pet Change Request" or email mgmt@sagareus.com.
Want to add a pet? We will need to check your property's pet policy first. Pet policies vary by property, so please reach out before bringing a pet home. Most properties require Pet Rent, not an additional deposit.
No longer have a pet? Let us know and we will remove any Pet Rent charges from your account going forward.
Note: Support animals (ESA/service animals) are not considered pets and are always accepted with proper documentation. They are not subject to pet rent or deposits.
Sagareus does not get involved in personal disputes between roommates, including conflicts between current or former significant others.
Important to know:
- All roommates listed on the lease are equally responsible for the full rent amount
- Any internal agreements about who pays what are between roommates only
- We are unable to remove a tenant from the lease without their written consent and formal lease update
Subletting follows the same process as a roommate change.
- The original tenant is treated as the “exiting tenant”
- Incoming subtenant must complete the application and approval process
Need Help? We're Here.
Reach our customer service team by phone, text, or email.
Misc Resident FAQs
Tenants are permitted to install TV wall mounts under the following conditions:
- All TV mounts must be professionally installed by a licensed and insured handyman or contractor
- Tenants are responsible for all wall damage related to TV åmount installation and removal
- Typical drywall repairs after mount removal can range between $600 - $1,000
- Avoid anchoring into tile, brick, or masonry (repair costs can reach $5,000+)
Please submit a maintenance request if you would prefer Sagareus coordinate a vendor for TV Mount Installation.
Allowed: Lightweight decor using small nails or tacks. This is considered normal wear and tear and will not result in a charge at move-out.
Allowed with warning: Shelves, mirrors, or heavy items that require screws or anchors. These installations often result in larger holes or wall damage. You may be charged for repair costs at move-out. Consider "Monkey or Gorilla Hooks" for least damage option.
Avoid anchoring into tile, brick, or masonry surfaces. Repair costs can reach $5,000 or more.
Home offices are always permitted. This includes remote work, freelancing, consulting, and other setups that do not involve regular visitors or unusual property use.
Businesses that require written approval include:
- Home daycares or child care operations
- Pet sitting or pet daycare services
- Catering or food production businesses
- Hair salons, massage therapy, esthetician services
- Any business that increases traffic, deliveries, noise, or impact to neighbors
If you would like to request permission, please email leasing@sagareus.com with details about your business.
When filling out an application for a new rental, use our general office contact:
Landlord Name: Sagareus Real Estate
Phone: 206-207-3193
Email: mgmt@sagareus.com
Address: 2265 116th Ave NE #200-8, Bellevue, WA 98004
Move Out
Process + Procedures
Please provide the required 20 days’ notice prior to your lease end date.
- Example: If your lease ends on March 31, notice must be submitted by 5:00 PM on March 11.
You may submit your notice through either of the following methods:
- Resident Portal
- Email us at mgmt@sagareus.com
Within your notice to vacate, please include your:
- Intended move-out date
- Forwarding address
- Any special instructions for your security deposit return
- Example: If the deposit should be split between two roommates, please provide clear written instructions to avoid any confusion.
Once received, our team will confirm your notice and ensure your information is documented for a smooth move-out and refund process.
A Sagareus Field Team member will contact you 1–2 weeks before your move-out date to:
- Confirm your scheduled move-out
- Install a secure key box
- Provide you with the key box code
When You Vacate the Property
- Lock all doors
- Place 1 front door key in the key box
- Leave all other keys, garage remotes, key fobs, and mailbox keys in a kitchen drawer
Please note:
- Vendors may begin turnover work as early as 8:00 AM the day after your move-out
- Locks will be changed, and any remaining items will be removed and discarded
If you need additional time to move, notify Sagareus as soon as possible. Delays of more than 12 hours will result in prorated rent being added to your ledger.
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Sagareus Team Member will complete your move-out inspection on the same day or the following day
- Your presence is not required
Our Accounting Team will process your final move-out statement and security deposit refund within three weeks of your move-out date. The refund and itemized statement will be mailed to the forwarding address you provide.
To help protect your deposit:
- The home must be fully cleaned to management's satisfaction
- All personal items and debris must be removed, including items left near dumpsters
- All keys, mailbox keys, garage remotes, and fobs must be returned
Any cleaning, repairs, or trash removal required by our team will be deducted from your deposit.
If you are moving out prior to the end of your lease, please follow the same Notice to Vacate procedures. Because you are ending your lease before the original expiration date, you are responsible for:
- All rent due through the end of your lease term, or until a new tenant is secured, whichever comes first
- An early termination fee equal to two months' rent
Once your notice is received, our team will confirm next steps and provide a formal Lease Termination Agreement.
Feedback
Give Feedback
We'd love your honest feedback about your experience as a Sagareus Resident!
Need Help? We're Here.
Reach our customer service team by phone, text, or email.