Resident FAQs

Rent is due on the 1st of each month and is considered late at 5pm on 5th.  Late Fees are auto-applied at 5:01pm on the 5th.

Rent Payment Options

1. Electronic Funds Transfer (EFT) by logging into the Resident Portal. Payments made by EFT incur no additional cost; This is the best option for rent payment incurring no additional fees with no risk of lost payment. There is an option to set up rent on automatic payment as well.

    
2. Credit Card/Debit card payment by logging into the Resident Portal. Payments made by credit card incur an additional $20 fee + 2.5% credit card fee. There is an option to set up rent on automatic payment as well.

    
3. Personally deliver check, cashier check or money order to Sagareus Office at 2265 116th Ave NE #200-8 Bellevue WA 98004 payable to Sagareus Real Estate. Funds must be received on or before the due date to be considered on time. There is a mailbox labelled Sagareus on exterior of building, allowing for drop off 24/7; Residents incur the cost of money order, gas and time required to deliver to Bellevue.

    
4. Mail check or money order to Sagareus Office at 2265 116th Ave NE #200-8 Bellevue WA 98004 payable to Sagareus Real Estate. Funds must be received on or before the due date to be considered on time; Any lost or stolen mail is the solely resident responsibility. This is the worst rent payment option available; Residents incur cost of money order, stamp, and put themselves at risk for lost / stolen rent; Any delay in mail delivery results in a late fee to resident.

Standard maintenance requests can be submitted online via your Resident Portal or via e-mail to mgmt@sagareus.com.  Please include a full description of the issue along with pictures for fastest dispatch.

For example, "leaking sink" does not provide enough detail to dispatch the correct vendor.  A full description is "Bathroom sink is leaking from the faucet, there is slow drip constantly."

Standard maintenance items are non-emergency issues, such as:

• Small leaks, running toilets, or dripping shower / tub faucets
• Drain Clogs
• Broken interior door knobs, locks, or hinges
• Broken or malfunctioning microwave, dishwasher, or washer/dryer

A Maintenance Emergency includes:

• Anything that may be a fire hazard, such as broken heater, stove or oven, or exposed wires.
• Anything related to security or your ability to exit, such as broken locks or windows
• Anything related to your ability to cook or store food, such as broken refrigerator or stove top.
• Anything that may be a flood issue, such as a major leak.
• A broken water heater

Please call the Maintenance Emergency Line first, then the Resident Line for the fastest possible response.

Emergency Maintenance -425-230-2445

Resident Line - 206- 207-3193

Please submit a request or e-mail us at mgmt@sagareus.com to let the team know the potential date you will be able to pay. 

Sagareus will work with you to establish a payment plan to get caught up on rent and keep all communication documented. 

Sagareus staff work remotely and do not maintain regular office hours.  Dropping rent off at the office is unadvised as we cannot guarantee someone will be on-site to receive payment. 

Please pay online or mail a check instead. 

If you're planning to add or replace a roommate or sublet the property to another individual, the incoming individual must complete a rental application, just like any other Resident. Once the application is approved, our Resident Coordinator will prepare a Roommate Addendum to update the lease. This addendum must be signed by all current Residents as well as the incoming individual.

A one-time $200 Administrative Fee applies to each approved roommate change.

Please note: The security deposit remains with the property and will not be refunded or redistributed at the time of a roommate change. It is the responsibility of the incoming and outgoing roommates to arrange any reimbursements or exchanges of funds privately.

To begin the process, please submit a request through your Resident Portal or email us directly at mgmt@sagareus.com.

Please submit a request or e-mail us at mgmt@sagareus.com to request Pet Change.

Please always keep us informed about changes to pet status!  This is especially important so the Maintenance Team is aware of pets in your home when performing work orders. 

If you had a pet when you moved in and no longer have the pet, please let us know! We will remove your pet rent fee. 

If you'd like to Add a Pet,  we need to first check the pet policy.  Pet Policy varies by property, we'll be happy to confirm the Pet Policy at your Building. 

Most properties include a Pet Rent rather than additional security deposit, so just let us know & we'll add the pet to your account! 

No.

Sagareus does not get involved in disputes among roommates, including current or previous significant others.  All residents on the lease are responsible for the full amount of rent, regardless of what disputes are going on internally.

When filling out an application for another property, you may be asked to list previous landlord. 

Please use our general office information for fastest response.