Resident FAQs

Rent is due on the 1st of each month and is considered late at 5pm on 5th.  Late Fees are auto-applied at 5:01pm on the 5th.

The easiest and safest way to pay rent online via the Resident Portal.

If you would like to pay with cash / money order, please submit a request and our accounting team will create you RetailMe account.  This allows you to pay with cash at various stores including 7-11 and CVS. 

You may mail a check or money order to our main office; Sagareus is not liable for lost or stolen rent payments.  This is the least safe way to pay your rent. 

Sagareus Real Estate

2265 116th Ave NE #200-8

Bellevue, WA 98004

Standard maintenance requests can be submitted online via your Resident Portal or via e-mail to mgmt@sagareus.com.  Please include a full description of the issue along with pictures for fastest dispatch.

For example, "leaking sink" does not provide enough detail to dispatch the correct vendor.  A full description is "Bathroom sink is leaking from the faucet, there is slow drip constantly."

Standard maintenance items are non-emergency issues, such as:

• Small leaks, running toilets, or dripping shower / tub faucets
• Drain Clogs
• Broken interior door knobs, locks, or hinges
• Broken or malfunctioning microwave, dishwasher, or washer/dryer

A Maintenance Emergency includes:

• Anything that may be a fire hazard, such as broken heater, stove or oven, or exposed wires.
• Anything related to security or your ability to exit, such as broken locks or windows
• Anything related to your ability to cook or store food, such as broken refrigerator or stove top.
• Anything that may be a flood issue, such as a major leak.
• A broken water heater

Please call the Maintenance Emergency Line first, then the Resident Line for the fastest possible response.

Emergency Maintenance -425-230-2445

Resident Line - 206- 207-3193

Please submit a request or e-mail us at mgmt@sagareus.com to let the team know the potential date you will be able to pay. 

Sagareus will work with you to establish a payment plan to get caught up on rent and keep all communication documented. 

Sagareus staff work remotely and do not maintain regular office hours.  Dropping rent off at the office is unadvised as we cannot guarantee someone will be on-site to receive payment. 

Please pay online or mail a check instead. 

Incoming roommate needs to complete an application like all other Residents. Once approved, your Resident Coordinator will prepare a Roommate Addendum which all current Residents will need to sign off.

There is a 1 time $200 Administrative Fee for a Roommate Change.

Please submit a request or e-mail us at mgmt@sagareus.com to request Roommate Addendum. 

Please submit a request or e-mail us at mgmt@sagareus.com to request Pet Change.

Please always keep us informed about changes to pet status!  This is especially important so the Maintenance Team is aware of pets in your home when performing work orders. 

If you had a pet when you moved in and no longer have the pet, please let us know! We will remove your pet rent fee. 

If you'd like to Add a Pet,  we need to first check the pet policy.  Pet Policy varies by property, we'll be happy to confirm the Pet Policy at your Building. 

Most properties include a Pet Rent rather than additional security deposit, so just let us know & we'll add the pet to your account! 

No.

Sagareus does not get involved in disputes among roommates, including current or previous significant others.  All residents on the lease are responsible for the full amount of rent, regardless of what disputes are going on internally.

When filling out an application for another property, you may be asked to list previous landlord. 

Please use our general office information for fastest response.