Resident FAQs

💰 When is Rent Due & How Do I Pay?

Due Date & Late Fees

  • Rent is due on the 1st of each month.

  • A late fee is automatically applied at 5:01 PM on the 5th.

  • No grace period beyond 5 PM on the 5th.

Rent Payment Options

1. Electronic Funds Transfer (EFT) – Best Option

  • No additional fees

  • Pay securely through your Resident Portal

  • Option to set up automatic payments

  • No risk of lost or delayed payments

2. Credit or Debit Card

  • Pay through your Resident Portal

  • Fees apply: $20 flat fee + 2.5% of total payment

  • Auto-pay option available

3. In-Person Drop-Off

  • Deliver check, cashier’s check, or money order to:
    Sagareus Real Estate
    2265 116th Ave NE #200-8
    Bellevue, WA 98004

  • Drop off at reception during business hours or
    use the “Sagareus” mailbox outside the building (accessible 24/7)

  • Residents are responsible for gas, time, and any money order fees

4. Mail Payment

  • Mail check or money order to the address above

  • Must be received (not postmarked) by the due date to be considered on time

  • ⚠️ Strongly discouraged:

    • You assume all risk for lost, delayed, or stolen mail

    • Late fees apply if payment is not received on time

🛠️ How do I submit a maintenance request?

Standard Maintenance Requests

Standard maintenance issues can be submitted in one of two ways:

For fastest resolution, please include:

  • A full description of the issue - this allows our team to dispatch the correct vendor, equipped with the correct tools and materials to make the repair

  • Photos of the affected area or item are very helpful

Bad Example:
 “Leaking sink” is too vague.

The vendor will ask:
  • Is it leaking from the faucet, or under the sink?
  • Is it the kitchen sink or bathroom sink?
  • Does it spray everywhere, or just kind of drip out?

Good Example
“Bathroom sink is leaking from the faucet — there is a constant, slow drip even when turned off.”

Common Standard Maintenance Items:

  • Small leaks, running toilets, or dripping shower/tub faucets

  • Clogged/Slow Drains

  • Broken interior door knobs, locks, or hinges

  • Malfunctioning microwave, dishwasher, washer, or dryer

Urgent Maintenance Issues

For urgent issues, please call or text the numbers below for the fastest possible response.

Urgent Maintenance Issues include:

  • Fire hazards (e.g., broken heater, stove, oven, or exposed wires)

  • Security issues (e.g., broken exterior locks or windows)

  • Food storage/cooking issues (e.g., broken refrigerator or stovetop)

  • Major leaks or flooding risk

  • No hot water / broken water heater

Emergency Maintenance Line: 425-230-2445
Resident Support Line: 206-207-3193

📆 What if I know I will be late to pay rent?

If you know you'll be late paying rent, please take the following steps as soon as possible: 

  1. Review your available options here: https://www.sagareus.com/late-rent

  2. Complete the short form on the right-hand side of the page to notify our team of your plan.

Submitting this form helps us understand your situation and may allow us to avoid unnecessary late fees or legal actions.

📬 Can I drop off my rent to the office?

Yes, you may drop off your rent payment to our office using the secure mailbox on-site. Please see instructions below:

Location:
Sagareus Group LLC
2265 116th Ave NE #200-8
Bellevue, WA 98004

During Office Hours (Mon–Fri, 8:30 AM–5 PM):

  • Drop off items at the front reception area.

  • If no one is available, use the black mailbox labeled “Sagareus” near the front door.

After Hours:

  • The Sagareus mailbox is accessible 24/7.

  • Please ensure your item is securely deposited and clearly labeled with your name and unit address.

 

🧾 How to Add or Remove a Roommate — or Sublet Your Lease

To begin the process, please email the required information to:
📧 leasing@sagareus.com

Adding a Roommate

Please include:

  • Full name of incoming roommate

  • Date they will begin occupancy

Incoming roommate must:

  • Submit a rental application [HERE]

Removing a Roommate

Please include:

  • Full name of exiting roommate

  • Date they will vacate the property

Roommate Addendum

Once approved:

  • A Roommate Addendum will be prepared

  • All current tenants must sign the Addendum for the change to be processed

Security Deposit & Last Month’s Rent

Security deposit and last month’s rent remain with the property.
Tenants are responsible for handling any reimbursement arrangements between themselves. Sagareus does not facilitate exchanges between roommates.

Change in Occupancy Fee

A one-time $200 Change in Occupancy Administrative Fee applies.

Seattle Residents

  • Immediate family members are automatically approved
  • Exempt from the fee

Subletting a Lease

Subletting follows the same process as a roommate change.

  • The original tenant is treated as the “exiting tenant”

  • Incoming subtenant must complete the application and approval process

🐾 How to Add or Remove a Pet

To update your pet status, please either:

Submit a General request through your Resident Portal with the subject line "Pet Change Request"

OR

📧 Email us at mgmt@sagareus.com with the subject line "Pet Change Request"

 

Why This Matters

Keeping your pet info current helps us:

  • Ensure accurate billing (we'll remove pet rent if your pet is no longer in the home!)

  • Keep our Maintenance Team safe and informed when entering your unit

  • Maintain compliance with property-specific pet policies

Want to Add a Pet?

We’ll need to check your property's pet policy first—pet policies vary by property, so please reach out before bringing a pet home.

Most properties require Pet Rent, not an additional deposit.


Once approved, we’ll update your account and confirm next steps!

No Longer Have a Pet?

Let us know! Once confirmed, we’ll remove any Pet Rent charges from your account going forward.

 

🚫 Can You Kick Out My Roommate for Me?

Short answer: No.

Sagareus does not get involved in personal disputes between roommates—including conflicts between current or former significant others.

Important to Know:

  • All roommates listed on the lease are equally responsible for the full rent amount.

  • Any internal agreements about who pays what are between roommates only.

  • We are unable to remove a tenant from the lease without their written consent and formal lease update.

 

📝 Who Should I List for a Landlord Reference?

When filling out an application for a new rental, you may be asked to provide your previous landlord’s contact information.

For the fastest response, please use our general office contact:

Landlord Name: Sagareus Real Estate
Phone: 206-207-3193
Email: mgmt@sagareus.com
Address: 2265 116th Ave NE #200-8, Bellevue, WA 98004

 

📦 What Are the Move-Out Procedures?

Please see complete Move Out Procedures Here

📺 Can I mount my TV to the wall?

TV Wall Mount Installation Policy

Tenants are permitted to install TV wall mounts under the following conditions to ensure safety, protect the property, and avoid costly repairs.

Installation Requirements

  • All TV mounts must be professionally installed by a licensed and insured handyman or contractor.

  • This is required to prevent:

    • Striking electrical wires or plumbing inside the walls

    • Failing to anchor into studs properly

    • Mount failure that can result in injury or property damage

Wall Damage & Move-Out Charges

  • Tenants are responsible for all wall damage related to TV mount installation and removal.

  • Typical drywall repairs after mount removal can range between $600–$1,000.

  • Avoid anchoring into tile, brick, or masonry

    • Anchor bolts drilled into brick, tile, or masonry surfaces can cause extensive damage, with repair costs ranging up to $5,000 or more.

    • For this reason, mounting to brick or tile surfaces is strongly discouraged.

Please submit a maintenance request if you'd prefer Sagareus coordinate a vendor for TV Mount Installation. 

🖼️ Can I hang artwork / shelves / mirrors on the walls?

Wall Hanging & Installation Policy

Allowed - Lightweight décor using small nails or tacks. This is considered normal wear and tear and will not result in a charge at move-out.

Examples include:

  • Small nail or tack holes for hanging framed art or photos

  • Adhesive picture hooks that can be cleanly removed

⚠️ Allowed (with warning) – Shelves, mirrors, or heavy items that require screws or anchors. These installations often result in larger holes or wall damage. You may be charged for drywall repairs at move-out.

If you choose to install shelves or large wall-mounted mirrors:

  • Consider 'Monkey or Gorilla Hooks' for least damage option

  • Understand that you’ll be responsible for wall repair cost when you move out

  • Avoid anchoring into tile, brick, or masonry

    • Anchor bolts drilled into brick, tile, or masonry surfaces can cause extensive damage, with repair costs ranging up to $5,000 or more.

    • For this reason, mounting to brick or tile surfaces is strongly discouraged.

🚗 Parking Rules

Below are the rules & regulations listed in the Parking Addendum included in standard Sagareus Lease.

Resident(s) understand and agree to the following expectations of vehicle status and parking garage/space use (if applicable) policies:

  1. To pay all rent and other charges promptly when due or assessed;
  2. To keep the Premises, parking areas, in good order and in clean and sanitary condition;
  3. Maintain full responsibility of the vehicle security including but not limited to: locking the vehicle and not storing personal items to attract theft.
  4. Performing vehicle maintenance or repairs in parking space is prohibited. (ex. oil changes, car washes etc.)
  5. Landlord not responsible for vandalism, theft or damage to vehicles.
  6. Resident agrees to park in assigned space in a manner to not infringe access to other parking spaces or doors.
  7. Vehicles parked in spaces should have current registration and insurance unless otherwise written approval granted from Landlord
  8. Vehicles must be in working order. Fluid leaks such as oil or gas should be repaired immediately and Resident is responsible for clean up.
  9. Additional gasoline or other flammables should not be stored in space.
  10. Vehicle parking only, no storage of personal items in space.
  11. When entering garage or space (if applicable) allow gate to fully open before entering. After entering, pause to allow gate to fully close and prohibit trailing vehicles. Same process for exiting. Landlord not responsible for gate or door damage to vehicle if vehicle is hit by said gate or door.
  12. The Landlord may regulate the time, manner, and place of parking by the Resident.
  13. Unauthorized or illegally parked vehicles may be towed at the vehicle owner's expense.  A vehicle is deemed unauthorized or illegally parked if it:
  • Has a flat tire or other condition rendering it inoperable.
  • Is on jacks, blocks or has wheel(s) missing.
  • Has no current license or no current inspection sticker.
  • Takes up more than one parking space.
  • Belongs to a resident or occupant who has surrendered or abandoned the apartment.
  • Is parked in a marked handicap space without the legally required handicap insignia.
  • Is parked in a space marked for manager, staff, or guest at the office.
  • Blocks another vehicle from exiting or blocks garbage truck access.
  • Is parked in a fire lane or designated "no parking" area.
  • Is parked in a space marked for other resident(s) or unit(s).
  • Is parked on the grass, sidewalk, or patio.

Last updated: July 2025