Sagareus utilizes Buildium Property Management software providing a host of features benefiting Owners and Residents. 

Both Owners and Resident are provided online access to their account. 

Resident Portal includes:

• Online Rent Payment
  • EFT, credit card & recurring payment options
• Maintenance Request Submission
• Access to all documents
  • Current Lease
  • Addendums
  • Lease Renewals
  • Move In Condition Report
• Renter's insurance upload 
• Option for Rent Reporting
  • Allow rent payments to be reported to increase credit score

Owner Portal includes

• Real time access to financial reports 27/7/365
• Enter maintenance requests directly for scheduling
• View / download all property documents
• Advanced features available at no additional cost

The importance of documentation cannot be emphasized enough.

• 4 Key Inspection Reports with notes & photos:
  • Move In Inspection
  • Rent Ready Inspection
  • Move Out Inspection
  • Annual Inspection

• All communication attempts and/or conversations regarding past due rent documented and date stamped. 
• All vendors are instructed to take photos of work before, during and after job is complete to ensure work complete. 
• All bills, invoices and receipts are uploaded to property account for future reference, tax audits, and securing value during property sale. 

Customer and Employee Feedback informs the improvement priorities for each quarter. 

Sagareus collects Feedback after key processes have completed and recurring feedback for ongoing input:

Tenant Feedback Surveys include:

• Post Move In
• Post Move Out
• Post Maintenance Request
• Every 6 months during tenancy

Owner Feedback Surveys include:

• Post Onboarding
• Every 6 months while property under management

• Maintenance Coordinator follows up with tenant to ensure issue has been resolved to satisfaction.
  • Includes link to Post Maintenance Survey
  • Operations Manager reviews responses monthly to ensure vendors are meeting customer service requirements

Dedicated Frequently Asked Questions pages are referenced by all staff and utilized throughout various processes.

Should a question be asked that is not included on the FAQ list, staff emails the question to leadership to be added to the appropriate list:

• Application FAQs
  • Created for prospective applicants
• Resident FAQs
  • Created for current residents
• Owner FAQs
  • Created for current and prospective property owners

Should tenant fail to pay rent or adhere to agreed upon payment plan, Sagareus will initiate Eviction Proceedings. 

At the same time, tenants are provided county specific Eviction Prevention resources to assist with relocating or rent re-payment. 

Potential tenants can be lost with a slow process. At Sagareus, completed applications are processed and responded to within 24 hours.

Active communication throughout the Screening Process is imperative to secure qualified tenants.

Key Communication Moments include:

• Application received confirmation
• Request for documents
  • Follow up daily for 3 days
• Decline quickly if unable to meet criteria
  • Or request co-signer
  • Provide Adverse Action form
• Upon approval
  • Confirm lease terms + send lease for signature immediately
  • Follow up daily for 3 days
• Respond within 2 hours to any questions on the application or lease
  • Make lease modifications the same day they are requested

Every listing is assigned a dedicated Leasing Agent to receive inquiries, answer questions & provide personal showings to every prospect.

Leasing Agents are assigned based on area, allowing each agent to specialize in their specific focus region and match prospective tenants with upcoming properties via Pre Leasing effort. 

Leasing Agents work independently and as team assisting each other with showings as needed. 

In addition, Leasing Agents earn bonuses for 5 star reviews and Pre-Leasing properties, aligning bonuses with Customer Satisfaction and reduced vacancy rates.